Frequently Asked Questions

  • Can I book my Marhaba service in advance?

    Yes. You must book your Marhaba service a minimum of 48-hours in advance of flight time. However, if you are fail to book 48 hours in advance of flight time (to/from Dubai International Airport (DXB)), your booking will be subject to confirmation.

  • Do I get immediate confirmation upon booking of Marhaba service?

    Yes. You will get immediate confirmation upon booking of Marhaba service if booking is done 48-hours in advance of flight arrival/departure to/from Dubai International Airport.

  • Can I alter/modify my booking of Marhaba service? If so, how do I do this?

    Yes. You can alter/modify your bookings of Marhaba services within 24 hours in advance of flight arrival/departure to/from Dubai International Airport.

  • How to apply for Dubai/Sharjah Visa?

    Applicants are requested to read How to Apply to get guidance to apply for Dubai/Sharjah Visa.

  • How far in advance should I apply for my visa?

    You must apply 58 days prior to your intended date of travel.

    Please Note: The visa is valid for 58 days from the date of issue.

  • I am travelling on Emirates, can you process my visa?

    No we do not process Visas for passengers flying on Emirates Airlines. We process visa for all other airlines. However we process the Marhaba services to the passengers flying on Emirates Airlines.

  • What are the available modes of payment?

    Following are available mode of Payments:

    • Online: debit and credit card.
    • Offline: demand draft and cash.
  • Do I have to pay the same visa fees for minor?

    Yes. The visa fees are same for both adults and minors.

  • Will I get an electronic visa or will it be stamped on my passport?

    It is an electronic visa and the soft copy of the visa will be mailed to you. You can also collect your visa from your respective CKGS Visa Application Centers across India.

  • Will I get a single entry or a multi entry visa?

    Granting of visa lies solely with the Department of Naturalization and Residency Dubai. CKGS is a mere facilitator.

  • Can I enter and exit from any airport of UAE?

    Tourist Visa - enter and exit from the Dubai/Sharjah Airport.

    96 Hours Visa - enter and exit from Dubai airport only.

    Please Note: you are legally permitted to travel within UAE by any other means.

  • Do you also process work permit/residence visas?

    No. We cannot fax the visa but we can email it to the client subject to CKGS terms and conditions mentioned on our website.

  • Is the Insurance mandatory to apply for a Dubai/Sharjah Visa?

    No. Insurance is not mandatory for all applicants who want to apply for a Dubai/Sharjah visa. However, if the applicant is 60 years and above insurance is mandatory.